Payment and Refunds

Last updated: 25 October 2026

Ordering, payment, cancellations and refunds at infozelle follow the rules below, which form part of our terms. The prices shown on infozelle.info apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.

1. Quotations and confirmation of an order

Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.

2. Paying invoices

Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.

3. Refunds and part-completed work

Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@infozelle.info, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.

4. Complaints and remedies

Complaints about the quality of a service should reach us at hello@infozelle.info within 14 days of the work being completed, and can also be raised beforehand by telephone at 01865 497 312. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.